Q8Ba7th Official Blog

Site: PIFSS.GOV.KW

Name: The Public Institution for Social Security

Name (Arabic): المؤسسة العامة للتأمينات الاجتماعية

Type: Government

Brief: PIFSS have started providing it’s online services as part of the e-government project a while ago, giving it’s users access to loads of information about their social security status and numbers, as well as allowing them to submit certain certificate requests.

Review:

Registration:

Sadly, for registration, PIFSS have decided to go with their own online user credentials, thus taking a step away from a unified government identity. Perhaps the reason for this is the slow progress of the unified identity, who knows. To start the registration anyhow, you first click the Electronic services link at the top left of the screen.

From there, click on New User? (مستخدم جديد؟), fill in your civil ID number and click submit. After that, you will have to complete a certain form with some personal information, secret question and such. Once you submit the form, you will have to wait for few days, after which they will notify you of the time to come and collect the password with an email like this:

Sadly, this is an after two weeks kind of period, which is too long just to create the account and deliver a password. Hopefully with time this process will get faster. You can go on the specified date or later, and you collect the password from the main branch, car parking building, Floor # 2. It was quite empty when I went there. You need to go in person and have the Civil ID with you, sign few papers and you’re done.

After that, just open the envelop to get your password and login. First thing I suggest is change your password to something you can remember, rather than rely on the numeral one given to you. If you forget the password, you can reset it online by answering the secret question, no more trips to Kuwait City.

Online Services:

The online service portal design is quite neat, pretty fast to load, and very easy to follow, renders on different browsers and operating systems properly apparently, as I was using Firefox on Mac with no issues. This is the main page with your personal information.

And from the side menu, you can access loads of information and certificate request forms, such as the allowance info, registration periods, retirement salary calculation if applicable, and your current salary and cut amount.

Summary:

PIFSS online service I believe is an ideal of how online services should be. Quite informative, neat and clean design, easy to read and follow, and quite fast as well. Ofcourse, other e-Government services are bound to have more interactive features, like paying the bills and such. For PIFSS, I’m sure there is also a long way to go, but this is quite a good start. My only concern beside the long time for password delivery is how each entity is delivering with it’s own user credentials, which will complicate unifying the user identities later on across all the government. But again, maybe they couldn’t spare to wait for Civil Service Commission to get ready, or maybe the latter was making it too complicated. Who knows.

Go ahead and try it I say. You will get quick access to your info, and be able to support further enhancements in the e-Government.

Popularity: 16% [?]

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