Q8Ba7th Official Blog

Site: PIFSS.GOV.KW

Name: The Public Institution for Social Security

Name (Arabic): المؤسسة العامة للتأمينات الاجتماعية

Type: Government

Brief: PIFSS have started providing it’s online services as part of the e-government project a while ago, giving it’s users access to loads of information about their social security status and numbers, as well as allowing them to submit certain certificate requests.

Review:

Registration:

Sadly, for registration, PIFSS have decided to go with their own online user credentials, thus taking a step away from a unified government identity. Perhaps the reason for this is the slow progress of the unified identity, who knows. To start the registration anyhow, you first click the Electronic services link at the top left of the screen.

From there, click on New User? (مستخدم جديد؟), fill in your civil ID number and click submit. After that, you will have to complete a certain form with some personal information, secret question and such. Once you submit the form, you will have to wait for few days, after which they will notify you of the time to come and collect the password with an email like this:

Sadly, this is an after two weeks kind of period, which is too long just to create the account and deliver a password. Hopefully with time this process will get faster. You can go on the specified date or later, and you collect the password from the main branch, car parking building, Floor # 2. It was quite empty when I went there. You need to go in person and have the Civil ID with you, sign few papers and you’re done.

After that, just open the envelop to get your password and login. First thing I suggest is change your password to something you can remember, rather than rely on the numeral one given to you. If you forget the password, you can reset it online by answering the secret question, no more trips to Kuwait City.

Online Services:

The online service portal design is quite neat, pretty fast to load, and very easy to follow, renders on different browsers and operating systems properly apparently, as I was using Firefox on Mac with no issues. This is the main page with your personal information.

And from the side menu, you can access loads of information and certificate request forms, such as the allowance info, registration periods, retirement salary calculation if applicable, and your current salary and cut amount.

Summary:

PIFSS online service I believe is an ideal of how online services should be. Quite informative, neat and clean design, easy to read and follow, and quite fast as well. Ofcourse, other e-Government services are bound to have more interactive features, like paying the bills and such. For PIFSS, I’m sure there is also a long way to go, but this is quite a good start. My only concern beside the long time for password delivery is how each entity is delivering with it’s own user credentials, which will complicate unifying the user identities later on across all the government. But again, maybe they couldn’t spare to wait for Civil Service Commission to get ready, or maybe the latter was making it too complicated. Who knows.

Go ahead and try it I say. You will get quick access to your info, and be able to support further enhancements in the e-Government.

Popularity: 16% [?]

Name: Kuwaiter.com

Category: Community / Information

Language: English

Brief: Community driven site for Kuwait upcoming events, offers, and for people to express their wishes by demanding certain events.

Review: Seeing it emerge only less than a year ago, the site right now is covering quite a lot about the upcoming events in Kuwait, with the ability to comment and rate these events. This events list can be really handy for both consumers and business owners to see what’s out there and reach out. Another less populated section gives you the current offers available in the market, and it’s up to the business owners here to really fully utilize it. The neat part I see is the Demand section, which allows you to express your desire for a certain type of events, and then more and more people can share your demand. Business owners can then simply see the trend and desire, to fulfill what people already need. That’s a small market study for FREE.

Should You Sign-Up with Kuwaiter.com?

Kuwaiter.com believes so for the following benefits:

1. Keeping track and sharing events with friends and community members.
2. Adding your own events for “free” and promoting events to the entire Kuwaiti community.
3. Create groups and share similar interests with the community.
4. Easily export events via calendar widgets or tools.
5. Send the event to your email, print a copy and/or invite your friends to it.
6. You will have your own “personal community page” which allows you to see who your friendsare, what events and groups your friends are joining.

Warning About Registration!

My biggest frustration of the site came after I received a spam email from someone saying she found my contact info @ Kuwaiter.com. I was stunned and when I checked my profile, it seems my email used for registration was put on publicly without my consent. I checked their Privacy Policy page to see if I missed something, and no, they’re not supposed to do this.

I went to my profile page and realized my Profile info has been set to Public by default, which doesn’t make any sense. Even if I chose to make it public, usually profile information does not enforce sharing of user’s email account. So if you want to register, definitely make sure you visit the Profile page immediately after sign-up and adjusting the privacy to your likings.

Suggestions:

• Preserve user privacy: Simply allow users to opt-in for sharing their email and other profile info publicly. By default, private information should be, umm private!
• Tags for Events: If you go right now, you will see loads of events, many of which are for elections. Now you may be interested in Shopping events only for instance, so it would be nice to allow tags to distinguish event types, and help people see what they like. Yes there are categories right now, but they’re not really enforced nor followed, and I don’t see an easy way to filter events out.
• RSS Feed for Events: Right now, there is an RSS for the news only, which isn’t really the main content of the site. People would come here for events, and I bet they would like to subscribe for RSS of their favorite events, e.g. Shopping, Electronics or so.

Summary:

With the exception of the Privacy issue, I’m pretty impressed by the amount of content so far put in the site, keeping it always fresh, and would wish to see more extensibility and ease of reach for it.

UPDATE: I’m not sure if this is a coincidence or a response, but I received this email few minutes ago from Kuwaiter.com:

So personally I’m always happy to see strong actions taken against spamming, but Kuwaiter.com should’ve been more careful about disclosing people’s email in the first place. Public email is an open invitation for spammers. Thanks though for starting to take corrective measures.

Popularity: 17% [?]